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Villa 1

Terms and Conditions

VILLA 1: GUEST TERMS OF SERVICE

Last updated: November 13, 2025

Welcome to Villa 1 (“Villa 1”, “we”, “us”, or “our”). These Guest Terms of Service (the “Terms”) explain the legal agreement between you and us when you book and stay at Villa 1 or use our website at villa1.com (the “Site”).

By using the Site, making an inquiry, or completing a booking, you agree to be bound by these Terms. If you do not agree, please do not use the Site or book a stay.

We recommend you save or print a copy of these Terms at the time you book.

1. Contract and Key Definitions

1.1 Contract. When you make a reservation that we confirm in writing (usually by email), a binding rental agreement is formed between:

  • You (“Guest”, “you”, “your”), and
  • The owner/manager of Villa 1 (referred to as “Villa 1”, “we”, “us”, “our”).

1.2 Booking Confirmation. After we accept your reservation and payment terms, we will send a Booking Confirmation email. This will include:

  • Property details
  • Dates of stay
  • Number of guests
  • Total price and payment schedule
  • Any special conditions

1.3 House Rules. Villa 1 has specific house rules and policies (the “House Rules”). These may be shown:

  • On the Site
  • In your Booking Confirmation
  • In welcome materials at the property

House Rules are part of these Terms and are binding on you and your group.

1.4 Who Is Bound.

When you book, you confirm that:

  • You are at least 18 years old and legally able to enter into contracts.
  • You are booking for yourself and/or other guests traveling with you.
  • You will share these Terms and the House Rules with every member of your group, and you are responsible for their compliance.

2. Use of the Site

2.1 Personal Use Only. You may use the Site only for:

  • Viewing property information
  • Checking availability
  • Making legitimate inquiries and bookings

You may not use the Site for any commercial, competitive, or unlawful purpose.

2.2 Accurate Information. You agree that:

  • All information you provide to us (name, contact details, payment info, guest list, etc.) is true, accurate, current, and complete.
  • You will promptly update your information if it changes.

2.3 Prohibited Conduct on the Site. You agree not to:

  • Make any false, speculative, or fraudulent booking
  • Use bots, scrapers, spiders, or automated tools to access or copy any part of the Site
  • Attempt to bypass security measures or overload our systems
  • “Frame” or “mirror” the Site on another website without our prior written consent

We may suspend or terminate access to the Site at any time if we reasonably believe you are misusing it or violating these Terms.

3. Bookings and Confirmation

3.1 How to Book. You can request a reservation through:

  • Our website, or
  • Direct contact using the methods listed on the Site

Your booking is not confirmed until:

  • We accept your request, and
  • You pay the required deposit or full amount (as specified during booking), and
  • You receive a written Booking Confirmation.

3.2 Booking Details. The Booking Confirmation will include key details of your stay. It is your responsibility to:

  • Review the Booking Confirmation carefully
  • Notify us promptly if any information is incorrect or incomplete

3.3 Age Requirement. The primary Guest (the person responsible for the booking) must be at least 25 years of age (or another minimum age we specify) and must be present at the property for the entire stay unless otherwise agreed in writing.

4. Rates, Fees and Taxes

4.1 Displayed Prices.

All rates are as shown on the Site or as sent to you in writing. Prices may vary by:

  • Dates of stay
  • Number of guests
  • Season, holidays, and special events

Only the price shown in your Booking Confirmation is binding for that booking.

4.2 What’s Included. Unless stated otherwise, quoted prices generally include:

  • Accommodation at Villa 1 for the agreed dates
  • Basic utilities and standard amenities

Optional add-ons (e.g., private chef, excursions, transportation, extra housekeeping) may be priced separately.

4.3 Additional Fees. Your total may include:

  • Cleaning fee
  • Service / management fee
  • Security deposit
  • Local taxes and/or tourism taxes (if applicable)

These will be disclosed before you confirm your booking.

4.4 Taxes. Guests are responsible for all applicable taxes related to their stay, which may include:

  • VAT, IVA, or similar indirect taxes
  • Lodging, occupancy, or tourism taxes We may collect these taxes on behalf of authorities and remit them as required by law.

5. Payments and Security Deposits

5.1 Payment Methods. We accept only those payment methods listed on the Site or in your invoice/Booking Confirmation.

You agree not to send cash or transfer funds to any account that is not clearly identified by us in writing.

5.2 Deposit and Balance. Your Booking Confirmation will specify:

  • The amount and due date of your initial deposit
  • When the remaining balance is due

If payment deadlines are missed, we may cancel your booking and apply our cancellation policy.

5.3 Security Deposit.

We may require a refundable security deposit and/or a hold on your credit card to cover:

  • Property damage
  • Excessive cleaning
  • Breakages, missing items
  • Violations of House Rules

We may deduct appropriate amounts from your deposit or charge your payment method to cover such costs, and will provide reasonable documentation where requested.

5.4 Fraud and Verification.

We may:

  • Verify your payment method
  • Request additional identification or documentation
  • Cancel a booking if we reasonably suspect fraud or misuse

6. Changes and Cancellations

6.1 Your Right to Cancel or Change.

Cancellation and modification policies will be provided:

  • On the Site, and/or
  • In your Booking Confirmation

They may vary by rate, season, and length of stay.

6.2 Refunds.

If you cancel:

  • The amount of any refund will depend on the specific cancellation policy applicable to your booking.
  • Some rates may be non-refundable.
  • Bank fees, currency fluctuations, and third-party charges are your responsibility and are typically non-refundable.

6.3 Changes by You.

If you wish to:

  • Change dates
  • Change the number of guests
  • Add or remove services

please contact us as soon as possible. Changes are subject to:

  • Availability
  • Possible rate differences
  • Change fees, if any

6.4 Changes or Cancellations by Us.

In rare cases (for example, due to property damage, maintenance issues, or force majeure), we may need to:

  • Modify your booking, or
  • Cancel your booking

Where possible, we will:

  • Offer alternative dates, or
  • Offer a comparable substitute accommodation (if available), or
  • Provide a refund of amounts paid for unused nights

Our liability in such cases is limited to the amounts you have paid for the booking (see Section 11).

7. Use of the Property and House Rules

7.1 Authorized Guests Only.

Only registered guests listed in your Booking Confirmation may occupy the property overnight, up to the maximum occupancy specified.

Day visitors may be allowed only with our prior approval.

7.2 No Events or Parties Unless Approved.

Events, parties, weddings, photoshoots, or gatherings beyond normal occupancy must be approved in writing in advance and may incur additional fees and requirements (e.g., security, event agreement).

7.3 Behavior and Noise.

You agree to:

  • Respect neighbors, community rules, and local noise regulations
  • Keep noise to a reasonable level, especially at night and early morning
  • Not engage in unlawful, dangerous, or disruptive conduct

We may terminate your stay without refund if:

  • You or your guests seriously or repeatedly violate these rules or local laws, or
  • You create a disturbance or risk to the property or community.

7.4 Smoking and Pets.

The smoking and pet policies will be stated in the House Rules and/or your Booking Confirmation.

Violations (e.g., smoking inside a non-smoking property, unauthorized pets) may result in:

  • Additional cleaning fees
  • Odor remediation costs
  • Damage charges

7.5 Care of the Property.

You agree to:

  • Treat the property, furnishings, and amenities with care
  • Keep doors and windows secured when you are away
  • Use appliances and equipment properly

You must promptly report:

  • Any damage
  • Malfunctions
  • Safety issues

8. Damage, Losses and Additional Charges

8.1 Responsibility for Damage.

You are responsible for:

  • Any damage, breakage, or loss caused by you or anyone in your group or whom you allow onto the property

8.2 Inspection and Claims.

We may inspect the property:

  • During your stay (if needed, with reasonable notice, unless there is an emergency), and
  • Shortly after your departure

If we identify damage, missing items, or excessive cleaning needs, we may:

  • Deduct amounts from your security deposit; and/or
  • Charge your payment method

We will provide a summary of charges upon request.

8.3 Lost or Left-Behind Items.

We are not responsible for:

  • Lost, stolen, or forgotten personal belongings We may, at our discretion, assist with returning items at your cost.

9. Travel Requirements and Insurance

9.1 Passports, Visas & Entry Requirements.

You are solely responsible for:

  • Ensuring all members of your group have valid passports and visas
  • Meeting all entry, exit, and transit requirements for Mexico and any other relevant countries

We are not liable if you are refused entry or unable to travel due to incomplete or incorrect travel documents.

9.2 Health and Safety.

You are responsible for:

  • Checking any required or recommended vaccinations or health precautions
  • Following local health regulations and guidance

9.3 Travel Insurance.

We strongly recommend that you purchase appropriate travel insurance that may cover:

  • Trip cancellation or interruption
  • Medical expenses
  • Lost or delayed luggage
  • Personal liability

Insurance is not included in your booking unless explicitly stated.

10. Content, Reviews and Communications

10.1 Your Content.

If you submit any:

  • Reviews
  • Photos or videos
  • Feedback or testimonials (collectively, “Guest Content”) related to Villa 1 or the Site, you grant us a worldwide, non-exclusive, royalty-free, perpetual license to:
  • Use, reproduce, modify, display, and distribute such content for marketing and operational purposes (for example, on our Site or social media), in a way that does not unreasonably identify you beyond what you provide (e.g., “John from Texas”).

You confirm you have the right to share any Guest Content and that it:

  • Is accurate and not misleading
  • Does not infringe any third party’s rights
  • Is respectful and lawful

10.2 Removal of Content.

We may remove or edit content (including reviews) that we reasonably believe:

  • Violates these Terms
  • Is illegal, offensive, or misleading
  • Infringes intellectual property or privacy rights

10.3 Communications.

You agree that:

  • We may contact you using the contact information you provide regarding your booking or inquiries
  • Certain communications (e.g., confirmations, instructions, emergency messages) may be sent by email, phone, or messaging apps

11. Liability and Indemnity

11.1 Our Role.

We provide a private vacation property for short-term rental and related services. We are not responsible for:

  • Airline, ground transportation, or other third-party services
  • Activities or excursions operated by third parties

11.2 Assumption of Risk.

By staying at Villa 1, you understand that:

  • The property may include features such as a pool, terraces, stairs, balconies, and outdoor areas.
  • Use of these features involves inherent risks (e.g., slips, falls, drowning).

You and your group agree to:

  • Use the property and all amenities at your own risk
  • Supervise children and vulnerable guests at all times
  • Follow all posted warning signs and safety instructions

11.3 Limitation of Liability.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with:

  • Your booking
  • Your stay
  • Your use of the Site

is limited to the total amount you paid to us for your booking, except in cases where a larger limitation is not allowed by applicable law (for example, in case of gross negligence or willful misconduct).

We are not liable for, among other things:

  • Indirect, incidental, special, or consequential damages
  • Loss of enjoyment, loss of profits, or loss of opportunity
  • Damage or loss to personal property, cash, jewelry, or valuables
  • Travel disruptions, delays, or cancellations caused by airlines, weather, strikes, epidemics, government actions, or other events beyond our reasonable control

11.4 Indemnity.

You agree to indemnify and hold harmless Villa 1 and its owners, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of:

  • Your breach of these Terms or the House Rules
  • Your violation of any law or third-party rights
  • Any damage or injury caused by you or your guests in connection with your stay

12. Privacy

We are committed to protecting your privacy.

Our Privacy Policy (as posted on the Site) explains:

  • What personal data we collect
  • How we use and store it
  • Your rights regarding your personal information

By using the Site or making a booking, you consent to our use of your information in accordance with our Privacy Policy.

13. Disputes and Governing Law

Important: This section includes a waiver of class actions and an agreement to resolve most disputes individually.

13.1 Good-Faith Resolution.

If you have a concern or complaint, please contact us first at the contact details listed on the Site. We will try to resolve the issue informally and in good faith.

13.2 Governing Law.

These Terms and any dispute arising out of or relating to:

  • Your booking,
  • Your stay, or
  • Your use of the Site

will be governed by the laws of the State of Texas, USA, without regard to conflict of law rules.

13.3 Arbitration / Courts (Choose Which You Prefer).

You should have your attorney adjust this to what works best for your business and location.

Example structure:

  • Option A: Arbitration Clause (US-style, individual claims only) Any dispute that cannot be resolved informally within 60 days may be submitted to binding arbitration on an individual basis, before a single neutral arbitrator, in accordance with the rules of a recognized arbitration provider. Class actions and representative proceedings are not permitted. Each party bears its own costs unless the arbitrator decides otherwise in accordance with the applicable rules.
  • Option B: Courts Only Any dispute that cannot be resolved informally within 60 days shall be submitted to the exclusive jurisdiction of the courts of Texas, and you consent to that jurisdiction and venue.

13.4 No Class Actions.

To the extent allowed by law, you agree that:

  • Any claims against us must be brought individually, and not as a plaintiff or class member in any class, collective, or representative action.

14. General Provisions

14.1 Entire Agreement.

These Terms, together with your Booking Confirmation and House Rules, constitute the entire agreement between you and us regarding your booking and stay, and replace any prior understandings or agreements (oral or written).

14.2 Severability.

If any part of these Terms is found invalid or unenforceable, the remainder will stay in full force and effect.

14.3 No Waiver.

Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.

14.4 Assignment.

We may assign or transfer our rights and obligations under these Terms (for example, if ownership or management of the property changes). You may not assign your booking or these Terms to another person without our prior written consent.

14.5 Updates to These Terms.

We may update these Terms from time to time. The version in effect at the time you make your booking will govern that booking. A current version will always be available on the Site.

14.6 Contact Us.

For questions about these Terms or your booking, you can contact us at:

host@villa1.com

281-789-2226

Questions about this page? Contact the owners. To plan a stay, see Villa 1, our book direct guide or check dates. See also our privacy policy.